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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Caleb Khamphengphet

October 28, 2026

1  out of  5
rating by Caleb Khamphengphet
"After being a loyal customer for years, the claim process and transparency in this agency has been absolutely awful. It’s been awful trying to get a call back from anyone especially Scott, they have played the blame game between every department. Only after I stayed on them constantly did I ever get an answer. The only thing the claim process left me with was the confusion on why I patronize this business if it is like pulling teeth to get anything done. Scott Bryant doesn’t seem to care either."
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Edwaynta Thomas

October 23, 2026

5  out of  5
rating by Edwaynta Thomas
"Called in and talked with an exceptional lady named Lydia she was knowledgeable,responsive,respectful and made my wife and I feel so great to be on the phone with her Mr Scott Bryant no disrespect to anyone else in your business but we’re so glad to have gotten her she was indeed an awesomely amazing experience"
We responded:
"Edwaynta, thank you very much for taking the time to leave us a thoughtful review! I am truly delighted to hear that Lydia made such a positive and lasting impression on both you and your wife during your visit. We always strive to provide knowledgeable, respectful, and exceptional service to all our customers, and it’s wonderful to know that Lydia was able to deliver that kind of experience for you. We are incredibly grateful to have her as a valuable member of our team. Please do not hesitate to let us know if there is anything else we can assist you with in the future!"
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Bobbi Shortt

October 16, 2026

5  out of  5
rating by Bobbi Shortt
"The BFS group was amazing, it was a blessing to do business with them. Transferring vehicles from another state can be time consuming and complicated but Hank handled everything with a sense of urgency and really simplified the process. I am so grateful and understand why they came highly recommended."
We responded:
"Bobbi, thank you for taking the time to leave us a review! I'm happy to hear that Hank made the vehicle transfer process smooth and efficient for you. We're grateful for your kind words and glad you chose to work with us. Let us know if we can help with anything else!"
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Rapid Chimney Repair LLC

September 25, 2026

5  out of  5
rating by Rapid Chimney Repair LLC
"I recently got into a wreck when a lady pulled out in front of me and crashed into my truck. I went to the State Farm office, and I couldn’t be happier with the service I received from Alicia and the gentleman at the front desk, whose name I believe was Nolan.

Alicia was absolutely amazing. She walked me through the entire claims process, explained everything I needed to do next, and even took the time to go over my policy and double-check the coverage on my other vehicle. She made a stressful situation so much easier to deal with.

Alicia was truly a breath of fresh air, and I can’t thank her enough for how helpful, patient, and professional she was throughout the entire process. Nolan was also very helpful and welcoming.

I highly recommend this State Farm office to anyone looking for outstanding customer service. Thank you, Alicia and Nolan, for making a difficult situation so much easier!"
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Gary Mainhardt

September 18, 2026

5  out of  5
rating by Gary Mainhardt
"Lydia is outstanding to work with, personable, competent and with excellent follow-up skills."
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Ed Krass

September 16, 2026

5  out of  5
rating by Ed Krass
"Lydia made the process easy, timely, convenient and understandable.
Would highly recommend."
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Shaylen Houston

August 11, 2026

5  out of  5
rating by Shaylen Houston
"Just had a wonderful experience changing my insurance. I highly recommend working with Lydia. She is amazing, knowledgeable, and patient. She took her time to make sure all my needs were met and saved me a ton of money over my old insurance company. I look forward to doing business with her in the future."
We responded:
"Shaylen. Thank you for your business! Your 5 star review helps us attract more great customers. Lydia is an amazing team member and I’m so happy you recognized her knowledge and
professionalism! Scott
"
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Butch

June 7, 2026

5  out of  5
rating by Butch
"I highly recommend this State Farm office! Lydia was incredibly organized, knowledgeable, friendly, and working with her was a fantastic experience. She was patient, answered all my questions clearly, and helped me find a great, competitive rate for my home and auto insurance without making me feel pressured. The process was smooth and stress-free. Highly recommend!"
We responded:
"Butch. Thank you for your 5 star review. We thank you for being our customer and look forward to serving you for insurance and financial services. Lydia is one of our great team members!Scott"
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Wesley Vinson

May 14, 2026

1  out of  5
rating by Wesley Vinson
"I'm not sure if the customer service agent I talked to was here if it was a contracted one, but she was pretty rude and short."
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Nicole Nguyen

April 26, 2026

5  out of  5
rating by Nicole Nguyen
"Here to give a shoutout to Lydia for being the best at what she does and helping our family always! She’s dependable, lovely, and kind. We appreciate her so much!"
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Nancy

April 23, 2026

5  out of  5
rating by Nancy
"Working with Lydia has been a pleasure. I would recommend her to anyone that is looking to shop their insurance. She always responds to me in a timely manner. Truly awesome."
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Laurie Bangma

April 17, 2026

5  out of  5
rating by Laurie Bangma
"Lydia is our agent. She has helped us with everything from insurance to life insurance and gone over all of our options. She answers all of our questions and is very quick to respond!!"
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Jim Pope

March 18, 2026

5  out of  5
rating by Jim Pope
"Scott is a great agent! He is very knowledgeable, especially about investing money for retirement. I recommend you give him a call for any insurance or investing needs! I was surprised State Farm offers comprehensive financing planning tools, and through my own research I discovered they have lower fees than any of the traditional brokerage outfits."
We responded:
"Thank you for your review, Jim! I'm glad to hear my expertise in retirement investments had a positive impact. It's wonderful that you found our financial planning tools and competitive fees helpful. If you have any further questions or need assistance, please feel free to reach out anytime!"
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jeffrey Walton

March 13, 2026

5  out of  5
rating by jeffrey Walton
"Lydia at Scott Bryant done a wonderful job at saving me money on auto insurance. If your current insurance is high go to State Farm ask for lydia"
We responded:
"Thank you, Jeffrey! I'm happy to hear that Lydia was able to help you save on your auto insurance. We appreciate your recommendation and are always here to assist with any of your insurance needs. Let us know if there's anything else we can do for you!"
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Front Desk Home2

March 12, 2026

5  out of  5
rating by Front Desk Home2
"Scott and his team are fantastic!! I have been working with Lydia and she has been so patient with all my last minute changes and updates. She has made the moving process so easy and stress free. She has even give me helpful tips about navigating state to state transfer of our vehicle registrations. Thank you so much!!"
We responded:
"Thank you for your wonderful feedback! I'm happy to hear that Lydia has been so helpful and made your moving process smooth and stress-free. Our team is always here to assist with any changes or questions you might have. Let us know if there's anything else we can do for you!"
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Robert Allen

March 9, 2026

5  out of  5
rating by Robert Allen
"If I had known how easy it was to work with Scott's team (Alicia in particular) we would've swapped agents years ago. Knowledgeable, engaging, competitively priced and LOCAL! Great decision."
We responded:
"Robert. Thank you for your business and 5 star review! Thanks for recognizing our efforts to make it easy for our customers. And that Alicia is very knowledgeable and engaging. "
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Theecolorred

February 19, 2026

5  out of  5
rating by Theecolorred
"Overall fantastic team here. Special shoutout to Lydia for her assistance and expertise with my unusual auto insurance dilemma."
We responded:
"Thank you! I'm happy to hear that you had a great experience with our team. Lydia is indeed a valuable part of our office, and I'm glad she could assist you with your auto insurance needs. If you have any more questions or need further assistance, feel free to reach out anytime!"
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Dottie Miner

February 2, 2026

5  out of  5
rating by Dottie Miner
"Easy to do business with. Agents friendly and knowledgeable."
We responded:
"Thank you, Dottie! I'm happy you found our team friendly and knowledgeable. We strive to make doing business with us as easy as possible. If you ever need anything else, feel free to reach out!"
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William Moss

January 23, 2026

5  out of  5
rating by William Moss
"Had a great experience at State Farm today with Lydia. She was excellent."
We responded:
"Thank you, William! I'm happy to hear about your positive experience with Lydia. She is indeed a valuable part of our team. If you need anything else, feel free to reach out!"
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Rachel DeFratis

January 23, 2026

5  out of  5
rating by Rachel DeFratis
"Melissa’s customer service is absolutely top notch! I was so stressed about adding my teen after the ridiculous quote I received, but she completely put my mind at ease with a much more reasonable price. Highly recommend working with her!"
We responded:
"Thank you, Rachel! I'm happy to hear that Melissa was able to ease your concerns and provide a more reasonable option for adding your teen. We appreciate your recommendation and are always here to help with any of your insurance needs. Let us know if there's anything else we can assist you with!"
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Kenneth Smith

January 23, 2026

2  out of  5
rating by Kenneth Smith
"Cancel! I would strongly suggest shopping elsewhere, State Farm continues to increase their prices. I have home and autos with them, home going up 17% with no claims, 56% last 3 years. I went with independent agent saved $700. I was able to increase all coverage and add umbrella policy plus a utv.

Ken"
We responded:
"Kenneth, thank you for your feedback regarding your experience with our pricing. It is important to us that our customers feel they are receiving value. If there is anything we can do to address your concerns, please do not hesitate to contact our office. "
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kathleen pham

January 9, 2026

5  out of  5
rating by kathleen pham
"Very happy with my transaction with Scott Bryant insurance company. Lydia was the best! Lydia Answered all my questions and was very experienced. I trust her with my insurance needs! Thank you Lydia, you are the very best!"
We responded:
"Thank you for your review, Kathleen! I'm glad to hear that Lydia provided you with such excellent service and answered all your questions. We appreciate your trust in us for your insurance needs. If there's anything else we can assist you with, feel free to reach out!"
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Hogan Bryant

January 9, 2026

5  out of  5
rating by Hogan Bryant
"I have had my insurance with Scott for many years. He and his office are very knowledgable and quick to help. I rest easy knowing that my insurance needs are well met."
We responded:
"Thank you, Hogan! I'm happy to know that you feel confident with the service provided by myself and our office. We're always here to ensure your insurance needs are taken care of. Let us know if there's anything else we can assist you with!"
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Thomas Henning

January 9, 2026

5  out of  5
rating by Thomas Henning
"Agent i worked with was very kind and patient for any questuons i had about my policy and helpful in setting up my payments"
We responded:
"Thank you, Thomas! I'm happy to hear that our team was kind and patient while assisting you with your policy questions and payment setup. We strive to provide helpful service to all our customers. If you have any more questions or need further assistance, feel free to reach out!"
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Oregano Tompkins

January 9, 2026

5  out of  5
rating by Oregano Tompkins
"Got roadside assistance through State Farm and was able to get someone out quickly to patch my tire :) They’re very reliable and it’s nice to know I don’t have to worry if I have another issue with my vehicle."
We responded:
"Thank you, Oregano, for sharing your experience! I'm glad to hear that our roadside assistance was prompt and reliable for you. It's great knowing you feel secure with us for any future vehicle issues. Let us know if there's anything else we can do for you!"